Terms of Use

This website https://movinggreece.com is an online booking platform – itinerary planning and promotion, promotion and provision of the company’s transportation services under the name “MOVING GREECE IKE’’. and the distinctive title “MOVING GREECE”, based in Vari, Attica (4A Xeniou Dios Street), No. Γ.Ε.ΜΗ. 151957803000, Tax Identification Number 801216241, which will henceforth be called for the needs of the present “Company”, and its website will henceforth be called “Website”.

1 Introduction
1.1. These terms constitute the “Terms of Use” of the Company Website. Any visitor of the Website will henceforth be called “User” and must carefully read the Terms of Use, as browsing and using the services of the Company’s Website, implies their unconditional acceptance and commitment of the User. In case the User does not agree with the Terms of Use, he must abstain from using the Website and any service it provides.
1.2. The Company reserves the right to modify the Terms of Use, without prior notice to the User, who is solely responsible for controlling and updating it, and any browsing of the Website and use of its services implies its unconditional consent with the revised terms of use.
1.3. The User is solely responsible for the access to the services provided by the Company, as well as for the technological means that he will use for his access.

2. Website operation
2.1. The User acknowledges and accepts that the Company has made every effort for the smooth operation and maintenance of its Website, in order to provide a high level of services. The Company, however, can not guarantee that there will be no interruption in the use (temporary or permanent), errors or changes in the content of the Website. The Company is not responsible for damage arising from the inability to access or provide user support services to the Website.
2.2. The Company promotes the content of the Website, taking all the necessary logistical means for the correct and accurate presentation of its services. The Company is not responsible for the appearance of the services offered, which may differ for reasons due to external factors (eg devices and search engines of the User).
2.3. The Company Website may contain hyperlinks to other websites, third parties to the Company, natural or legal persons. The management and content of these websites belongs to third parties and the Company declares that it is not responsible for the content and terms of use of these, of which the User must again be aware and accept. The user browses these websites at his own risk.
2.4. The Company may at any time modify its Website, in terms of structure, operation, presentation, categories, applications and software, remove part or all of it, terminate its operation, without prior notice to the User. The User only accepts and agrees with the content of the Website and its respective modifications.

3. User Options
3.1. The User is solely responsible for the use of the Website in a lawful manner, in accordance with good morals and good faith. The User must refrain from any illegal, unlawful and abusive act, harmful to the Company or third parties.
3.2. The User, in order to browse and enjoy the services of the Website must have completed 18 years of age. The visit and browsing of the User on the Website is free and no registration is required. However, as long as the User provides his personal data, either himself or third parties (authorized or not), he agrees to any use by the Company, as provided in the Company’s Privacy Policy.
3.3. The User has an obligation, when registering his personal data and other information necessary for the provision of services by the Company, to provide the Company with true and accurate information, which is maintained by the Company for the purposes and under the restrictions. provided in the Company’s Privacy Policy. The Company bears no responsibility in case of provision of inaccurate or false information by the User or in case of their provision by a third party not authorized for this purpose.
3.4. The User during his visit and browsing on the Company’s Website is informed about the provided services of the Company and its business presence and has the possibility either to make a reservation – planning a route, or to choose a personalized transport service or a package of routes – tours – excursions or contact the Company Staff for any information, clarification or complaint.
In particular, the User may (a) make a reservation – schedule a route through the booking platform, entering the time and place of receipt (pick-up date / time and pick-up location) and its destination (drop-off date / time and drop-off location), (b) to choose one of the offered packages of routes – tours – excursions, (c) to choose one of the personalized services, such as (a) private VIP travel to any destination or event desired by the User, (b) personal guide service for Users wishing to travel for business or social activities, (c) transfer service to and from airports, ports, stations, marinas, for business or leisure purposes , (d) transport service for children to various activities, (e) transport service by luxury car (limousine), (f) transport service by private car, inside and outside Attica
3.5. In case the User wishes to contact the Company, this is achieved by providing the necessary personal information and stating the reason for contact either by filling out the relevant contact form on the Company’s Website or by phone at the Company’s customer service department at tel. + 30 697 470 2252 or by sending an e-mail to info@movinggreece.com. The User data is used exclusively for his communication with the Company.
3.6. The User has the opportunity to be informed about the services of the Company by receiving a newsletter, as long as he has filled in his personal data in the appropriate fields in the respective position of the Website and has accepted the receipt of informative notifications.
3.7. The User undertakes not to send or post the referral link url of the Website to other websites or internet space, which have content of violence, racism, extremist or defamatory character, which display content of pornographic, erotic, religious or political nature case with illegal content or character harmful in any way to the Company or any third party
4. Reservation – Itinerary Scheduling
4.1. During the booking – planning process of a route, the User is required to enter the details of his route, ie date, time and place of receipt, destination and date and time of arrival at it. The User has the option to choose either kilometer or hourly charge. In case the user chooses an hourly charge, he is not obliged to enter the date, time and place of arrival. However, in this case, the route will end within the Attica Region and at a distance of up to 17 km away from the place of receipt of the User.
4.2. The mileage charge concerns the value of each route based on the kilometers traveled by the vehicle that will transport the User to its destination. In case the User asks the driver to take him to another destination, closer to the original destination he had registered on the booking platform, the User will pay the price of the new route, even if it is lower than the original one. In case he asks to be transported to a more distant destination, the User will pay the additional price of the new route, as it was formed, based on the price list of the Company for the kilometer route charges.
4.3. The hourly charge concerns the value of each trip based on the time of commitment of the vehicle and can not be booked hourly, which will last less than an hour. The route of the User cannot exceed the foreseen kilometer distance covered by the hourly charge, namely 17 kilometers, within the Attica region. In case the User requests from the Company to extend his route in time, then his route will be charged additionally and proportionally, based on the Price List of the Company for the nice charging of itineraries.
4.4. After the User enters the above information, he selects the type of vehicle he wants to transport, the number of passengers and luggage. At this stage the User is informed about the maximum allowed capacity of customers and repairs, as well as about the additional benefits of each vehicle. After completing the above fields, the value of the route entered is displayed on the User screen.The value of the route, as it will be calculated and displayed to the User, is not binding on the Company and may vary in case of delay due to reasons of force majeure, road accidents, road works, mandatory detours, illness or other emergencies.
4.5. Then, the User is invited to enter his personal details and specifically his name, e-mail address and contact phone number. If he wishes or is necessary, he can leave additional comments in the relevant context of the Website, which the Company will take into account when providing its services. If the User wishes to enter a billing address, then he selects the corresponding field and enters the company name, VAT number, street, number, city, state, postal code and country.
4.6. In the final stage, the summary of the User’s reservation is displayed and if it is correct, it proceeds to confirm it. The Reservation of the User is considered complete when the indication “Thank You!” Appears on his screen and on URL: “http://movinggreece.com/thank-you/”, while any additional information about the status of his reservation will be sent to the e-mail address that he has declared. The Company, during the process of processing the User’s reservation, checks the availability of its vehicles and the possibility of executing the route, informing the User accordingly.
4.7. Throughout the process of making a reservation – itinerary planning, it is possible for the User to communicate with the Company, by selecting the “Contact us” box.

5. Personalized transportation services
5.1. The User can choose from a wide range of personalized services, such as indicatively and not restrictively: (a) private VIP travel to any destination or event desired by the User, (b) personal guide service for Users wishing to travel for their business obligations or for their social events, (c) transfer service to and from airports, ports, stations, marinas, for business or leisure purposes, (d) transport service for various activities, (e) luxury car transport (limousine), (f) transport service by private car, inside and outside Attica.
5.2. The User can choose one of the personalized services, either during the reservation – itinerary planning (for as many of them as possible) or by contacting the Company directly at the contact phone +30 697 470 2252, at the e-mail address info @ movinggreece. com or through the communication platform of our Website.

6. Packages of routes – tours – excursions
6.1. The User can choose one of the offered packages of routes – tours or excursions inside and outside Attica. The respective packages are posted on the Company’s Website and if the User wishes one of them, contact the Company at +30 697 470 2252, at the email address info@movinggreece.com or through the communication platform of our Website, in order to secure and secure the package offered.

7. The fleet of the Company
7.1. Our Company has a privately owned luxury fleet, brand Mercedes Benz E Class elegance with a capacity of 3 people and Mercedes Benz Vito Tourer 9 seats with a capacity of 8 people, with which the respective routes are carried out. The User can choose the one that best suits his needs, under the limitation of the availability of availability by the Company.
7.2. The User has the ability to request the upgrade of the vehicle of his choice, informing the Company either by phone or by sending an e-mail. Upgrading is only possible if vehicles are available. The User is charged with the additional cost, which will be notified immediately, during the upgrade process.
7.3. The image of the Company’s vehicles, which appears during the booking and car selection process, is not binding on the Company. Vehicles may differ in relation to the appearance of the booking platform in their external characteristics, but not in their quality characteristics and the benefits selected by the User that they must have.
7.4. Our vehicles are regularly maintained, for the maximum possible safety of the User. In the event that a vehicle of the Company suddenly, during the journey and through no fault of the driver, any damage or loss, the User is obliged to accept any possible consequences, such as indicative and not restrictive, delay in arrival at its destination, not possible another route, etc. The User in this case does not maintain any claims against the Company.

8. Luggage
8.1. The User must state during the booking – planning process of his route the number of his luggage. He must inform, leaving comments in the relevant field of the Website, about the existence of bulky cargo or packages, animal boxes or other related items. Animals should be transported in closed animal transport boxes. In case the User has not informed about it, it is left to the discretion of the Company to refuse or accept the respective transfer.
8.2. In case the User wishes the transfer of additional luggage, which he had not declared during his booking, it is left to the discretion of the Company to refuse or accept their transfer. In case the Company accepts the transfer of the extra luggage, the User will be charged with the additional cost.

9. Transportation of children
In case of transport of minor children, during the booking process, which will be carried out on behalf of the guardian / User, he / she must state the number of minor children, their age and the type of seat he / she wishes, if necessary child safety seat. The Company may reject the transport of minor children, for whom, although the use of a child safety seat is necessary, this has not been declared by the User and therefore, the relevant child safety seat is not immediately available to the Company.

10. Behavior within the means of transport
10.1. The Company undertakes to have the appropriate specialized personnel. The respective driver is responsible for the observance of his legal documents in force, as well as for the observance of all the provisions of the Road Traffic Code.
10.2. The User, during his transport, must have decent behavior towards the driver of the Company’s vehicle and follow his instructions. He must follow the safety rules, having fastened his seat belt. It is noted that littering inside and outside the vehicle, consumption of food and alcoholic beverages, as well as smoking are prohibited. In particular, liquids in cups, containers or cups that are sensitive to leaks are not allowed inside the vehicles, except those in containers that can be tightly sealed.
10.3. The User is obliged to repair any damage or damage to the vehicle, which will be caused by the User and is not due to normal use, but occurred due to misuse of the vehicle by the User.
10.4. In the event that the Company driver is offended by the User’s behavior, feels uncomfortable, embarrassed or feels that he is in danger, he can immediately end the route, even if it has not been completed. The User is obliged to pay the driver the amount of money, which corresponds to the value of his transfer.

11. Cancellation / Amendment / Delay due to force majeure
11.1. The Company has the right to cancel or modify the Reservation of the User or other transfer service that he has chosen without time limit, solely for reasons of force majeure, other lucky events and texts beyond its sphere of influence, in which case it can not to fulfill the planned itinerary of the User. In this case, the User has no right to compensation, against the Company.
11.2. In the event that the Company’s vehicle is delayed for the above reasons and the User is forced to wait for the Company’s vehicle, he has no right to compensation against it.

12. Modifications
12.1. If the User wishes to modify his reservation – his scheduled itinerary or some personalized transfer service, he must inform the Company at least one hour before the specified time of receipt, from the scheduled point. The Company can be informed either by phone or by sending an e-mail to the Company. The new, modified booking is valid as a new booking, for which all these Terms of Use apply again. In case the User does not inform the Company in time for the modification of his reservation, the Company does not bear any responsibility if he is not able to make the transfer according to the new instructions of the User or for the inability to execute the route.
12.2. If the User wishes to modify a package of routes – tours – excursions, he must inform the Company at least one day before the transfer. The Company can be informed either by phone or by sending an e-mail to the Company. In case the User chooses another day of execution of the above transfer, all these Terms of Use apply again. In case the User does not inform the Company in time for the above modification, the Company does not bear any responsibility if it is not able to make the transfer according to the new instructions of the User or for the inability to execute the route.

13. Cancellations
13.1. The User can cancel his reservation free of charge – scheduled itinerary or some personalized transfer service, at least one hour before receiving it from the point of departure.
13.2. The User can cancel a package of routes – tours – excursions free of charge at least one day before receipt, from the point of departure. In case it does not cancel the above transfer in time, the User will have to pay part of the total price of the selected package, in accordance with the provisions of article 15 of these Terms of Use.
13.3. The cancellation of the User’s reservation is made either by phone at +30 697 470 2252, or by sending an e-mail to mailto:info@movinggreece.com

14. Non-appearance of the User at the agreed time and at the agreed place of receipt
14.1. The Company waits for the User at the agreed time, at the agreed point of receipt for a period of one quarter of an hour from the expiration of the above time point. In case the User does not appear and has not made a modification or cancellation of the reservation as provided in articles 12 and 13, the Company leaves the place after the expiration of the above quarter. If the User communicates by phone or e-mail, the Company can wait for the User for more than a quarter of an hour. In this case, the User may be charged with the additional cost of waiting, according to the Price List of the Company and after consultation between them.
14.2. In the event that the User’s point of receipt is the airport, train station or intercity bus station, and the User does not show up, without having previously modified or canceled the transport service, as provided in Articles 12 and 13, the A company can wait for him up to forty five minutes from the expiration of the above time point. The Delay of the User will be considered justified only for a period of time, which is proven to be due to delays in the current routes of aircraft, trains and buses or in previous corresponding routes, which resulted in either the delay or the postponement of the receipt of the User from the agreed location at the agreed time. If the User communicates by phone or e-mail, the Company may wait for the User for more than forty-five minutes.
In this case, the User will be charged with the additional cost of waiting, according to the Price List of the Company and after consultation. In the event that the User’s itinerary is canceled and therefore the agreed transfer by the Company is canceled, the User must immediately inform the Company accordingly.

15. Charges
15.1. The respective charges of the Company depend on the service that the User will choose. In case he chooses the reservation – itinerary planning, the price is formed based on the kilometer distance or the hourly reservation, the type of vehicle and the additional benefits that the User will choose. When confirming his reservation, the User accepts the full cost of the route.
15.2. In case the kilometer distance is reduced or extended in relation to the initial booking, the User’s charge is reduced or increased accordingly, and the User will pay the new price of the new route, as it was formed, based on the Company price list for the kilometer itineraries charges.
In case the booking hours are limited, the User’s charge remains the same and cannot be reduced proportionally. The route of the User cannot exceed the foreseen kilometer distance covered by the hourly charge, namely the 17 kilometers within the Attica region. In case the User requests from the Company to extend his route in time, then his route will be charged additionally and proportionally, based on the Price List of the Company for the hourly charging of itineraries.
15.3. It is possible, after communication between the Company and the User, to agree on a specific price for certain personalized transport services, based on the particular characteristics of each transport and the needs of the User. In this case, the agreement between the parties is binding on both. For the other personalized transport services, for which it is possible to book through the platform of the Website, the above is the kilometer and hourly charge.
15.4. The price of the packages of tours – tours – excursions is predetermined and binding for both the Company and the User and is agreed upon communication between the Company and the User. Especially for the packages of routes – tours – excursions, in case of cancellation by the User, he is obliged to pay cancellation fees to the company as compensation and as follows:
– If the User cancels the route up to 4 days before it takes place, he is not obliged to pay cancellation fees.
– If the User cancels the trip 3 days before its realization, he is obliged to pay to the Company 30% of the final agreed amount.
– If the User cancels the route 2 days before its realization, he is obliged to pay to the Company 50% of the final agreed amount.
– If the User cancels the route 1 day before its realization, he is obliged to pay to the Company 100% of the final agreed amount.
15.5. The total value of each transport service includes VAT, any other charges and any additional charges. However, the price may be varied, in case of addition, except for the delay provided through the platform, which is not due to the fault of the Company.
15.6. In case the User’s reservation concerns one of the top routes, as they are presented on the Company’s Website, the value of the reservation will be the one listed on the Website, which is binding for both the Company and the User.
15.7. It is noted that the total value of each transport service includes the value of the route, vehicle fuel, tolls and parking costs. Admission to monuments, museums, attractions, meal costs and generally the individual expenses of the User are not included.

16. Method of payment of the value of the provided service
16.1. The payment of the value of the provided transport service is made as follows:
(a) Cash payment of the value of the service provided, at the end of the journey.
(b) By debiting the Credit, debit or prepaid card of the User through the electronic billing system of Alpha Bank, which ensures the security of the transaction.
(c) Through the Account held by the User in the Paypal service or in the Stripe service.
16.2. In particular, regarding the payment of the price for the packages of itineraries – tours – excursions, the User also has the possibility to deposit the amount in a bank account of the Company, kept at the bank by name “Alpha Bank”, with number ΙΒΑΝ GR1201401820182002320002207 and beneficiary Davris Georgios. The full name of the User or the name of the company – User must be indicated in the Bank’s depository. Any charges for banking transactions are borne exclusively by the User. The User will then send the Bank’s deposit document to the Company’s e-mail address.
16.3. The Company does not collect or store the card details used by the User, since only third parties (stripe, PayPal, Alpha Bank) process the transactions. In case the User finds that his card has been misused by a third party not authorized by him, he must inform his Bank, in order to cancel any charges.
16.4. The User has the option of issuing a retail receipt or service invoice.

17. Limitation of liability
17.1. The Company informs the User that he must have both the appropriate technical equipment and the necessary technical means, in order to be able to safely browse the Website. The Company is not responsible for possible technical problems that may occur to the User during the attempt to access the Website and during it or that are related to the operation or compatibility of its own infrastructure in relation to the use of the Website. For any damage to the User’s device through which he browsed the Website, the User is solely responsible.
17.2. The Company declares to the User that it has taken all the necessary technical and organizational measures in order to be able to continuously and without malfunctions the navigation of the User on the Website. The User understands and accepts that for reasons not due to the Company there is a possibility that it will not be possible to continuously and seamlessly browse the Website at a specific time, such as. due to lack of internet connection, incorrect display of a specific category and / or page, incorrect operation of an application, incorrect display of photos, visuals on the respective pages of the Website, etc. The User accepts that for any such problems, he can not make any claim against the Company.
17.3. The Company declares to the User and the User accepts that the latter is solely responsible for understanding all the information contained in the Website and for its further possible use by him, while he has no right to raise any claim against the Company for the above reason.
17.4. The Company can not provide any guarantee for the availability of its services, and the inability of the User to make a reservation, is an information of the Company about the non-availability of the service he has chosen.
17.5. The Company bears no responsibility for any inability to execute a route – tour – excursion within the specified schedule, as there may be deviations, through no fault of the Company and, in particular, due to increased traffic, traffic, traffic emergency driver’s health problem, demonstrations or strikes.
17.6. The Company does not bear any responsibility in case the User transports flammable materials, pollutants, drugs, weapons and any other illegal items, the Company reserves the right to claim from the User the restoration of any positive and / or negative damage caused by the non-observance by him of the above prohibitions.

18. Intellectual and industrial property rights
18.1. The content of the Company Website, which includes indicatively and not restrictively categories, pages, texts, marks, logos, photos and images, graphics, designs, audio and video, services and generally any type of files and software of the Company, is intellectual and industrial property thereof and / or third parties contractually related to it, protected by national, Community and international law and conventions. Furthermore, the name of the Company or any registered or non-registered trademark or distinctive feature thereof is also the intellectual property of the Company, protected as above. In any case, the User has no right to use the name or the mark or the distinctive feature of the Company and may not trade, copy, alter, reproduce, retransmit or distribute the content of the Website, without the prior written consent of the Company or any other company. legal proprietor of the above copyrights.
18.2. The User may browse the Company’s Website and make use of the services provided to him, however he can not change its use in any way, without the prior written consent of the Company. The User agrees and accepts that he may use the Website only for his personal use and it is prohibited in any way by him to exploit part and / or the whole of the Website for commercial or general financial purpose and / or cause, of the Company. reserving to claim from the User the restoration of any positive and / or detrimental damage caused by the non-observance by the User of the above restrictions.
18.3. For any additional information or clarification regarding the right to reproduce the content of the Company’s Website or in order for the User to request the consent for the reproduction of its content, the User can contact info@movinggreece.com as well at the contact phone 697 470 2252.

19. Information and promotional messages (Newsletter)

19.1. The User, by completing and entering his personal data can accept his subscription to the Company Newsletter, in order to receive via email information messages about its services and the general business presence of the Company. The personal data provided by the User, are used only with the above consent and for informational, promotional and advertising purposes of the Company, as well as for the improvement of its services, by conducting a customer satisfaction survey of its customers / users. In any case, the User has the ability to revoke his consent and request his removal from the list of recipients of informational messages, as well as to update the information he has stated, in accordance with the applicable Privacy Policy.

20. Protection of personal data
20.1. Personal data includes personal information, which identifies a natural person, such as name, address, telephone number, e-mail address, etc., as well as information that does not reveal the name, but can be associated with the User or device to individually identify the person.
20.2. Personal data is collected for the sole purpose of providing our services. The User, by filling in his personal data, provides his consent to the Company to process this data, in order to serve the aforementioned purposes.
20.3. The Company states that for the safe browsing of its Website it makes use of the Virtual Private Server located in the Data Center of the European Union, which is fully compliant with the General Regulation of Personal Data Protection. The information provided to the Company by the User during the use of the Website, is stored in the database of the Company. This information is necessary for the best possible provision of the Company’s services. This information will not be disclosed outside the Company, but will be kept by it with the appropriate technical and organizational measures, ensuring compliance with the principle of data minimization.
20.4. The Company informs in any case the User that it will keep in electronic form the personal data of the User that it collects through the data declaration, for a period of time proportional to the time that may be required within the purpose of the processing for which they have been collected. , as well as in any case where compliance is necessary due to a legal obligation imposing the elaboration or for the establishment, exercise or support of legal claims. This information will remain in the possession of the Company and will not be deleted, for archiving purposes, but will not be used or disclosed to third parties without the consent of the User, unless required by law. Any information can be deleted, at the request of the User.
20.5. This information can be used by the Company to generate statistics in order to improve or promote its services. None of this information will identify the User.
20.6. The User, who has made a statement through the use of the Company Website, has the opportunity to exercise on a case-by-case basis the right of access, correction of personal data, restriction or opposition to the processing, portability of personal data and deletion of data, if processing is not necessary. The exercise of the above rights by the User can be done by sending a relevant email to the email address info@movinggreece.com.
20.7. All the above rights and obligations derive from Regulation (EU) 2016/679 and the Company informs the User that it reserves the right to appeal to the Personal Data Protection Authority.
20.8. The company with the name “MOVING GREECE PC” is responsible for the Protection of Personal Data.
20.9. For any clarification and / or question regarding the privacy policy and protection of personal data, the User has the opportunity to contact the Company at info@movinggreece.com, as well as at +30 697 470 2252.

21. Cookies
21.1. The Company uses the basic and necessary cookies on its Website, to improve its use. Cookies are small text files with information about the visitor / User navigation on the Website, which the Website installs on the computer, phone or other device used by the visitor / User. Cookies may not be used to collect personal information from the User’s computer, phone or other device.
21.2. The cookies used are necessary for the facilitation and improvement of the access of the visitor / User, for the simple and only identification and for the preservation of its safe navigation. Due to the need to calculate the cost of the route, the location of the User is requested, which is given with his permission, following the settings he has in the browser he uses, and the Website does not have direct access to it. The Company uses instant chat, for the use of which the registration of the e-mail address and the name of the User are required. This tool records the traffic of the Website for statistical purposes, without storing personal data of the visitor (eg IP, browser name, etc.) The personal identity of the visitor / User can not be verified from the information collected by cookies and the Company does not store sensitive personally identifiable information.
21.3. Disabling cookies may restrict the use of the Website and / or delay and / or affect the way it operates.
21.4. The Company informs the User that the Website may contain links and / or hyperlinks to websites of third parties natural or legal persons, including social networks. The Company informs the User that the websites of these third parties are governed by their own personal data protection policy, for which the Company has no responsibility and informs the User that it is useful and expedient to be aware of them before browsing they.

22. Applicable Law and Jurisdiction
22.1. These Terms are governed by and construed in accordance with Greek Law.
22.2. Any dispute that arises or is related to the application or interpretation of these Terms, is subject to the exclusive jurisdiction of the Courts of Athens.